HELP CENTER
Frequently asked questions
Find answers to the most common questions about our services.
General
What is MopiClean?
MopiClean is a platform where you can find cleaning professionals and book directly based on your area, availability and needs.
Is MopiClean a cleaning company?
No. MopiClean is a platform that connects customers with independent professionals. The service is carried out directly by the professional.
Where is MopiClean available in the Balearic Islands?
Coverage is expanding municipality by municipality across Mallorca, Menorca, Ibiza and Formentera based on professional availability. In Mallorca, we cover every municipality on the island, including Palma, Calvià, Marratxí, Manacor, Inca and Sa Pobla; check current availability in the app.
Service types
What types of cleaning are available?
We offer five service levels adapted to your needs:
- Maintenance: Regular cleaning to keep the home in good condition (dust, floors, bathrooms, kitchen and visible surfaces). Recommended weekly or fortnightly.
- Deep cleaning: Intensive cleaning for areas not usually covered: inside empty cupboards, tiles, appliances and difficult corners.
- Post-construction: Specialized after renovation work. Includes removing fine dust and material residues.
- Holiday rental: Full cleaning between guests to prepare the space for the next check-in.
- Tenant change: Comprehensive cleaning after a long-term tenant leaves. Removes accumulated dirt to leave the home like new.
How is cleaning time calculated?
The system suggests an estimated time based on your home size in m² and the cleaning type. As a reference:
- A medium apartment (60-80m²) requires approx. 3 hours for Maintenance, 6 hours for Deep cleaning, and up to 7 hours for Post-construction.
- A large apartment (100-120m²) requires approx. 4 hours for Maintenance, and up to 9 hours for Post-construction.
Jobs longer than 8 hours: For quality and professional rest standards, any job estimated at more than 8 hours must be assigned to 2 professionals.
Can I request urgent cleaning?
Yes. You can search for professionals available in your area for urgent, one-off or last-minute cleaning. Availability depends on the municipality, schedule and service type.
Bookings
How do I book a service?
You select your address, choose the cleaning type, date and time, and book with the available professional you prefer.
Can I choose the professional?
Yes. You can view profiles and reviews, then choose the professional that best fits you.
Can I cancel or modify my booking?
Yes, we know unexpected things happen. You have the right to free cancellation up to 24 hours before the service starts.
- Between 2 and 24 hours before: A penalty applies to compensate the professional for the blocked time slot.
- Less than 2 hours before: Cancellations through the app are not allowed so close to the start time.
What happens if there is extra or missing time?
If there is time left: You can ask the professional to use the remaining time for secondary or detail tasks. The initial payment for the booked time remains unchanged.
If more time is needed: If you need to add extra hours during the service, both parties must confirm it through the app.
What if I am not home?
You do not need to be present during the cleaning. You can leave keys, use a lockbox or agree on another access method directly with the professional through our built-in chat.
Can I change the date or time?
Yes, as long as you do it with enough notice and there is availability.
Payments
When is payment made?
Payment is made at booking time to confirm the service.
What does the price include?
The price includes the professional service. A small management and secure-payment fee may be added.
Can I pay in cash?
No. All payments are made through the platform to ensure security and traceability.
Can I request an invoice?
Yes, directly from the professional. They are responsible for issuing it when applicable.
Trust and quality
Are professionals verified?
Professionals can choose to go through a verification process. Profiles that pass it show a visible badge. Reviews from other customers help you make the best decision.
How do I know I can trust them?
You can view reviews from other customers and detailed professional profiles before booking. If a profile has no reviews, you can call us at +34 621 085 496 and we will give you more information about the professional you request.
Do professionals bring their own products?
It depends on the professional. You can check their profile or agree on it before the service.
Can I request extras (ironing, changing sheets, etc.)?
Yes, but they must be included in the booking or agreed beforehand with the professional.
What happens if the professional cancels?
You will be refunded and can book another professional.
What happens if I am not satisfied with the service?
You can review it and report the incident from your account. MopiClean will review the case.
General
What is MopiClean?
MopiClean is a platform where you can create your profile and receive customers without having to look for them yourself.
Do I have to pay to register?
No. Creating your MopiClean profile is free.
Pricing and payouts
How much does MopiClean charge?
MopiClean applies a very low commission paid by the customer (from €1, 1%). You receive the price you set for your service.
Who decides the price?
You decide how much to charge per hour or per service.
When do I get paid?
You receive payment through the platform once the service is completed.
Flexibility
Do I have to accept every job?
No. You can accept or reject requests depending on your availability.
Can I choose where to work?
Yes. You decide which areas you want to offer your services in.
Can I choose my schedule?
Yes. You decide your availability and when you want to work.
Cancellations and issues
What happens if I have to cancel a service?
You can do it, but cancellations can affect your profile and visibility on the platform.
What happens if the customer cancels?
Depending on when the cancellation happens, you may receive the corresponding amount under the conditions.
What happens if the customer is not home?
If you cannot access the home, the service may be considered completed and you get paid.
Communication and growth
Do I have to bring my own products?
It depends on how you want to work. You can state it in your profile or agree on it with the customer.
Can I talk to the customer before the service?
Yes, you can communicate to clarify details if needed.
What happens if I have a problem with a customer?
You can report it from the platform and the case will be reviewed.
How do I get more bookings?
Good reviews, fast responses and keeping your availability updated increase your visibility.
How can I stand out from other professionals?
With good reviews, punctuality, service quality and a complete profile.
Can I work outside MopiClean with my customers?
This platform helps customers respect and value your work as you deserve. If you work with MopiClean customers outside MopiClean, you lose all benefits and non-payment protection. Closing services outside the platform with customers met through MopiClean is not allowed and may be penalized.
Can my profile be deactivated?
Yes, if you breach the conditions or behave inappropriately on the platform.